Don't Worry

we're here to help!

Don't Worry

we're here to help!

FAQ

Returns

We offer a 30-day moneyback guarantee on all products (some restrictions apply). To file a return request, please submit a request on this page or email us at [email protected] with the following information:

  • Name
  • Email address used on the purchase
  • Order number

Our customer service team will email you a pre-paid return label within 2 business days.

Return requirements

  • Products were delivered within the last 30 calendar days. Products delivered between November 1 and December 14 can be returned through January 14
  • Products are undamaged and in original packaging
  • Products are unused, excludes heat tools
  • Promotional and demonstration (demo) products are all sales final and cannot be returned

Please note:

  • Any shipping or shipping insurance charges on the original order will not be refunded.
  • TYME reserves the right to deny refund if the merchandise does not meet return policy requirements.
  • We cannot process returns or warranties for purchases made from a 3rd party seller.
  • Refunds for partial kit returns will be processed only for the items returned, and at a percentage of the total kit price due to the initial discount received from purchasing items in the kit rather than items sold separately/individually.
  • Please allow up to 10 business days after the product is received at our warehouse to receive your refund confirmation.

Warranty Claims

All TYME products carry a one-year limited warranty against damage caused by faulty material and/or workmanship from the date of purchase, in which TYME, at our discretion, will either repair or replace your returned product.

This warranty does not cover damages resulting from accident, day-to-day wear and tear including product build-up, scratched or damaged plates, misuse, abuse, attempts at repair, abuse of the electrical cord, neglect in safety, using improper voltage, or the use of unauthorized attachments.

The one-year warranty is effective from the purchase date on the original receipt. Products purchased from tymestyle.com will carry an active registration from the date of delivery.

To file a warranty claim, please submit a request on this page or email us at [email protected] with the following information:

  • Name
  • Email address used for the purchase
  • Order number
  • Details of your claim

Cancel / Update Order

Please submit the form on this page or email us at [email protected] with the following information as soon as possible:

  • Name
  • Order number
  • Email address used on the purchase
  • Description of the cancellation or change

We may be unable to cancel/change your order if it has already been fulfilled. Once we receive the package back to our warehouse, we will process a return refund. Please note this may take up to 7 business days.

Shipping

SHIPPING OPTIONS
We use USPS and UPS to ship your packages from our warehouse in Bellevue, Iowa.

  • Standard Shipping: Packages are shipped via USPS Priority Mail and are generally delivered within 3-5 business days.
  • Expedited Shipping: Packages are shipped via USPS Express and usually arrive within 1-2 business days. Shipping charges vary based on the destination.

Note: Packages containing aerosol hairspray may take an additional 2-3 business days to arrive and cannot be shipped via expedited. Aerosols can only be shipped via standard ground.

FULFILLMENT TIMES
We fulfill and ship most, but not all, orders within 24 hours. Orders placed on weekends and holidays ship the next business day. Shipping times vary, especially around the holiday season.

WHERE DO WE SHIP?
We ship anywhere in the United States, including Hawaii, Alaska, and Puerto Rico. We also ship to APO, FPO, and DPO addresses. All of our packages ship out of our warehouse in Bellevue, Iowa.

ORDER TRACKING
When your order leaves our warehouse, you will receive a shipping confirmation email that includes a tracking number with USPS. Click the tracking number for an update on our site or you can access the tracking page directly here.

Our system can be a bit delayed, so for more up-to-the-minute information, look up tracking information on the USPS site.

The TYME Iron Difference

WHAT MAKES THE TYME IRON DIFFERENT?
The TYME Iron was designed with YOU in mind! We put the twist in the tool instead of your wrist. You can curl or straighten your hair in less time and it requires less strain on your arms and wrists!

IS THE TYME IRON DUAL VOLTAGE?
Yes, the TYME Iron is dual voltage! Use a standard adapter (so that our square plug will fit into the round plug outlet overseas) and your TYME Iron will be good to go.

DOES THE TYME IRON HAVE AN AUTO SHUTOFF?
We DO include an automatic shut off on the TYME Iron Pro. After 30 minutes, your iron will automatically turn off!

WHAT ARE THE PLATES MADE OF AND WHY IS THAT IMPORTANT?
The TYME Iron has titanium plates! Titanium is a lightweight, low-density lustrous metal that offers high-temperature stability. Compared to ceramic, titanium can heat up much faster, within seconds, while distributing the heat evenly throughout the surface. It also has a higher ionic charge that makes hair smooth and sleek in lesser time!

HOW DO I CLEAN MY TYME IRON?
Be sure the iron is off and unplugged. You can then clean the iron with a warm damp cloth! If the damp cloth isn't doing the trick, you can substitute rubbing alcohol.

Find more info in our TYME Iron Pro FAQ blog post.

The TYME Iron and Different Hair Types

The TYME Iron was created to work on ALL hair types! We recommend booking a free StyleTYME session upon receiving your iron. Our stylists will meet with you via Zoom, Skype, Google Hangouts, or FaceTime. The sessions are 30 minutes long and are always free with your purchase.

You can book your free StyleTYME session here!

FRIZZ
If you have a kink or crimped look at the top, make sure you are sectioning your hair forward. That will set all of your hair up to travel forward and smooth the section. Check out our Learning the Angles in the Mirror and Getting Rid of Frizz blog post for more information.

If it is little flyaway hairs, those happen because you are curling all of the hair away from your head. As a result, the shorter hairs pop out. This is easily solved by using a fine-tooth comb to smooth the top, or you can spray hairspray and use the side of the hairspray can to smooth the top!

CURLS DROPPING
In most cases, the person using the iron just needs to travel slower down the hair. Your hair should look like silk and the curl should form on its own. If that's happening and the curl is not holding, you may want to look at what products you use on your hair. If you use any oil-based products or leave-in conditioners, these tend to be very heavy and may prevent the curl from holding.
Check out our How to Make Your Curls Last for Days blog post!

SHORT HAIR
The TYME Iron works on hair one inch and longer! Check out our blog post and this YouTube video for how to curl short hair.

CURLY HAIR
The TYME Iron definitely works on curly hair. You don't have to straighten first because the iron smooths as it curls. Learn more here:

LEFTIES
The TYME Iron can be used with your right or left hand. We've attached another blog post and video to help! Keep in mind, you can always book a free StyleTYME session if you need additional assistance. Our stylists can teach you how to use your iron with your left hand or teach you how to use it with your right hand (even if you're a lefty!)

Gift Cards

HOW DO I PURCHASE A TYME EGIFT CARD?
Visit our gift card page here.

WHEN DO EGIFT CARD ARRIVE?
eGift cards are sent directly to the recipient via email within hours of purchasing.

DOES MY GIFT CARD EXPIRE?
TYME gift cards do not expire.

DO I GET A PHYSICAL CARD?
No, TYME gift cards are electronic and delivered via email to the recipient. You can print the gift card page if you so choose.

HOW DO I CHECK MY BALANCE?
Please send us an email at [email protected] with the gift card number and one of our representatives would be happy to reply with your balance.

WHERE CAN I FIND GIFT CARD TERMS AND CONDITIONS?
For detailed information regarding TYME Gift Cards, as well as the terms and conditions, you can visit our About TYME eGift Cards page.

STILL HAVE QUESTIONS?

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