We offer a 30-day moneyback guarantee on all products (some restrictions apply). To file a return request, please submit a request on this page or email us at [email protected] with the following information:
- Email address used on the purchase
- Order number
Our customer service team will email you a pre-paid return label within 2 business days.
- Products were delivered within the last 30 calendar days. Products delivered between November 1 and December 14 can be returned through January 14
- Products are undamaged and in original packaging
- Products are unused, excludes heat tools
- Promotional and demonstration (demo) products are all sales final and cannot be returned
- Any shipping or shipping insurance charges on the original order will not be refunded.
- TYME reserves the right to deny refund if the merchandise does not meet return policy requirements.
- We cannot process returns or warranties for purchases made from a 3rd party seller.
- Refunds for partial kit returns will be processed only for the items returned, and at a percentage of the total kit price due to the initial discount received from purchasing items in the kit rather than items sold separately/individually.
- Please allow up to 10 business days after the product is received at our warehouse to receive your refund confirmation.