4 images of the TYME iron Pro-diff angles

TYME Iron Pro FAQ

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If you have a question but aren’t seeing your answer, please submit it here and our amazing customer service will help you!

All the Basics!

How Do you Clean your TYME Iron Pro?
The TYME Iron heat sleeve provides a quick cleaning tool for general cleaning of the plates. If it requires more, you can use a damp soft cloth to clean the plates. For a deeper clean you can use rubbing alcohol on a soft dry cloth.

How Do I get My Curls to Last?
You should expect your TYME Iron curls to last you days, not hours! If your curls aren’t lasting long enough, there are a couple of tips to help get more life out of your style.
  • Make sure you are curling at a slow speed, with loose tension. If you gliding too quickly down the hair strand your hair won’t properly heat, which can cause your curls to fall.
  • Evaluate your foundational products. Do your shampoo and conditioner weigh your hair down? Does your thermal protectant contain oils? All of these factors will affect your hair’s performance and the longevity of your curls.
  • Check your temperature setting. If your hair is thick or naturally curly you may need to go up a heat setting to set in your curls.

What is a StyleTYME Session?
A StyleTYME session is a one on one appointment with one of our virtual stylists that is free with any TYME purchase. Our virtual stylists are here to help answer any questions you have, from how to create a specific style, to general hair health concerns. Appointments are booked here, and all you need is 30 minutes and Skype, Google Hangouts, or FaceTime. Bonus: these sessions are unlimited to you, so long as you still have your TYME products!

What is the Best Way to Store the Iron When I’m Not Using It?
With the TYME Traveler Heat Sleeve, of course! Included with every TYME Iron is our awesome heat resistant heat sleeve. It's perfect if you're on the go and need to pack up your iron in a hurry! With this, you can finish using it, pop it in the sleeve and your iron is instantly safe in your suitcase or little hands ;) Order your replacement sleeve here!

All the Deets!

How Many Heat Settings Does the Iron Have?
The TYME Iron has five heat settings. 300º, 325º, 350º, 375º, and 400ºF

Does the Iron Have an Automatic Shutoff Feature?
Yes, but only after 30 minutes of non-use :)

What Type of Heat Plates Does the Iron Have?
The TYME iron has titanium plates! Titanium is a lightweight, low-density lustrous metal that offers high-temperature stability. Compared to ceramic, titanium can heat up much faster, within seconds, while distributing the heat evenly throughout the surface. It also has a higher ionic charge that makes hair straight and sleek in less time.

Does the Iron Come with a Warranty or Return Policy?
Yes, both! Your purchase comes with a 1-year warranty, 30-day return policy, and free StyleTYME sessions for you to learn how to get the most out of your tyme ;)

Is the Iron Dual Voltage?
It is dual voltage! The voltage is 110-120v and 220-240v. They will work in both the North American environment as well as the EU and those places that draw 220-240 from the outlet. The only additional thing needed would be an adaptor so the plug will fit the outlet.

All the Hair Types!

Does the TYME Iron Pro Work on Both Short and Long Hair?
Yes, and yes! With this iron, you start at the top of the section instead of the bottom, so when your length drops out is when your curl will end! You just need about an inch of length to be able to use the iron.

Does it Work on Thick Hair?
Yes! Jacynda (CEO of TYME) has very thick hair and her curls now last 7+ days! Products can play a very big part, and that is why we offer our free one on one virtual learning sessions! Our stylists can teach you how to get the curl you want and make sure you are taking great care of your hair!



Does it Work on Fine Hair?
Yes! For fine hair, possibly use a lower heat setting, and make sure you are using less tension when gliding through the hair. Check out this video of the TYME Iron being used on fine hair!



Does it Work on Naturally Curly Hair?
Absolutely. The best part? The TYME Iron smooths as it curls, so there is no need to straighten before curling.



All the Perks!

What Makes the TYME Iron Pro So Different?
The TYME Iron was built with the twist in the tool, so you don’t have to twist as much with your wrist. With a slight turn of your wrist, you are able to create any type of curl, from a loose beachy wave to a tight ringlet. Flip the iron over, and it’s a straightener! This design allows your hair to curl faster, and the style will last longer due to the heating and cooling effects from the shape and technique.

What is the Difference Between the TYME Iron Pro and a Flat Iron?
With the TYME Iron, you can create any straight, wavy, or curly look you want. Essentially, it is like having 4+ tools in one tool. You can achieve a BIG difference in the curl or wave you get with just slight wrist and arm adjustments :) We will even teach you how to curl best for your hair type, and give tips and tricks on how to achieve different looks through StyleTYME sessions!

Can You Use the Iron Left Handed?
Yes, you can! The technique is a little bit different! Here is a video of the CEO and inventor, Jacynda, explaining how.



Can You Use the TYME Iron Pro on Extensions?
If your extensions can handle general heat from a flat iron then they should be fine, but you should refer to their extension manufacturer instructions in regards to if you can apply heat. Our TYME Pro iron has an adjustable heat option ranging from 300ºF to 400ºF if you need to curl on a low heat setting!

If you have a question but aren’t seeing your answer, please submit it here and our amazing customer service will help you!