Once your order is placed, our shipping and receiving team pulls your order. Our current processing time is 3-5 days, excluding weekends and public holidays.

Once your order is prepped for shipment, we purchase tracking and insurance on every order that we ship. We know it's not fun to pay shipping costs, but we don't want to take any chances of losing your package.

Delivery can take anywhere between 3-5 business days after orders are processed and shipped. International orders could take up to 7 business days to receive.

In rare exceptions please note that your order may take longer depending on the situation. We always try to order to you as quickly as possible, as we know how excited you are to receive it, but there are very few times when shipping is delayed because of circumstances out of our control. We appreciate your patience and understanding.

Yes! TYME ships internationally to select countries. International shipping fees, delivery times, and customs duties vary depending on your location. We recommend checking local customs policies before ordering, as additional import taxes may apply. TYME tools are packaged securely to ensure safe delivery worldwide.

We do NOT offer refunds. At TYME, each tool is crafted with care and intention. We hope you love your purchase as much as we loved creating it. To ensure every guest receives products in pristine condition, we have a few refined guidelines for exchanges:

Customers have 24 hours from the time of delivery to contact TYME if they wish to request an exchange.

Once approved by our team, the item must be returned within 5 days, in its original condition: sealed & unused. This ensures the highest standard of quality for every customer.

In the rare event that your item arrives defective (refer to our website), you have 30 days from delivery to request a replacement. We will work with you to make it right.

Where can TYME E-Gift Cards be purchased? TYME E-Gift Cards can be purchased at tymestyle.com.

How will tymestyle.com E-Gift Cards be delivered? E-Gift Cards are delivered via email. The sender's name and email address are included for the recipient.

How much does delivery cost? There is no charge for email delivery. For shipments that contain E-Gift Cards and other items, shipping and handling charges will be based upon the amount of the merchandise purchased. E-Gift Card amounts are not included in the calculation of shipping and handling charges.

Where can tymestyle.com E-Gift Cards be redeemed? E-Gift Cards can ONLY be redeemed at tymestyle.com.

How do I redeem my E-Gift Card on tymestyle.com? Visit tymestyle.com and select the items you want to purchase and click "checkout." On the Billing page, enter your tymestyle.com E-Gift Card code along with a valid credit card. When the total amount of your order is more than the total value on your tymestyle.com E-Gift Card, your credit card will be charged the remaining balance. All of the value on your tymestyle.com E-Gift Card will be used first before any amount is charged to your credit card.

When the amount of your order is less than the value on your tymestyle.com E-Gift Card, your credit card will not be charged. Any unused balance will remain on your tymestyle.com E-Gift Card.

Only one tymestyle.com E-Gift Card may be used per order at tymestyle.com.

Sales Tax: No sales tax is charged when buying TYME E-Gift Cards. Purchases paid for with TYME E-Gift Cards are subject to applicable sales tax.

Returns and Exchanges: Refunds for returned items will be credited to the original payment method. Please click here for more information about returns and exchanges.

Checking the balance on TYME E-Gift Cards: You can email our Customer Service Team at hello@tymestyle.com with your E-Gift Card code and one of our helpful staff will respond with the available balance.

Lost or stolen TYME E-Gift Cards: We are not responsible for lost or stolen E-Gift Cards. At our sole discretion, E-Gift Cards will be replaced if lost or stolen, only with proof of purchase. Notwithstanding the foregoing, only unused balance of lost or stolen cards may be replaced. Please email hello@tymestyle.com to report a lost or stolen TYME E-Gift Card.

Terms and Conditions

This E-Gift Card can only be used as payment for purchases made online at tymestyle.com. This E-Gift Card cannot be exchanged or redeemed for cash, except as required by law. This E-Gift Card has no expiration date or service fees. For balance inquiries, or to report lost or stolen E-Gift Cards, email us at hello@tymestyle.com.

The value of TYME E-Gift Cards purchases cannot be used to meet promotional thresholds.

The use of TYME E-Gift Cards online is subject to tymestyle.com Terms & Conditions and Privacy Policy.

TYME LLC has the right, in addition to any other available remedies, to close customer accounts or require alternative forms of payment if a fraudulently obtained TYME E-Gift Card is redeemed or sought to be redeemed.

TYME AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO E-GIFT CARDS, INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A TYMESTYLE.COM E-GIFT CARD CODE IS NONFUNCTIONAL, THE SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE TO REPLACE THE TYMESTYLE.COM E-GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY BE INAPPLICABLE AND ADDITIONAL RIGHTS MAY APPLY.

Many TYME tools are dual-voltage and compatible with international outlets, making them travel-friendly. Tools labeled as dual-voltage can be safely used on both 110–120V (U.S.) and 220–240V (international). Always double-check the product specifications before traveling. Using a converter or adapter may be required depending on the outlet type. We also sell a UK/EU version of the Tyme Iron Pro with a type C plug and removable type G adapter.

Yes! TYME tools are safe for use on heat-safe extensions and wigs. For best results:

• Start with a lower temperature setting to prevent damage.
  
• Ensure the hair is fully dry.
  
• Style in sections to achieve consistent results.
  

Always follow the extension or wig manufacturer’s heat recommendations to protect the integrity of the hair.

To keep your TYME tool performing at its best:

1. Ensure the iron is unplugged and completely cool.
   
2. Wipe the plates or barrel with a soft, damp cloth to remove product buildup.
   
3. Avoid harsh chemicals or abrasive tools.
   

Regular cleaning preserves heat performance and prolongs the life of your iron.