Returns and Exchanges

TYME styling irons, delivered inside the United States, inside 7 days of delivery. That is the whole list.

Haircare is final. Accessories are final. Bundles, gift cards and everything else on this website are final. Orders delivered outside the United States are final, whatever is in them.

We would rather put that in one sentence at the top than let you find it out at the end.

No. All sales outside the United States are final. We do not offer refunds or exchanges on orders delivered to any other country, and this applies to every product we sell.

The reason is straightforward. International return shipping costs more than the tool is worth to us once it comes back, and customs makes the round trip slow and unpredictable for you as well as for us. Rather than run a returns process that would disappoint everybody who used it, we say up front that it does not exist.

If your iron arrives damaged or faulty, that is a different thing and it is still covered. Email us within 24 hours of delivery with a photo.

Yes, if it was delivered in the United States. Contact us within 7 days of delivery and tell us whether you would like a refund or an exchange. Once your return is approved, ship the iron back within 5 days. When it reaches us we inspect it, subtract the $20 restocking fee, and refund the rest to your original payment method, or send out the barrel size or finish you actually wanted.

We process refunds and exchanges within 2 to 3 business days of your return reaching our warehouse. That covers inspecting the tool and getting it back into stock.

Once we have processed it, your bank usually takes another 3 to 5 business days to put the money back on your statement. That part is out of our hands, and it varies by bank and card.

So from the day your parcel arrives with us, expect somewhere between five and eight business days before you see it. An exchange ships as soon as we have processed the return, so it is the faster of the two.

Yes, inside the same 7 days, as long as it comes back as new. You cannot really tell whether a curling iron is right for your hair without curling your hair with it, so try it. Then clean it, pack it back the way it arrived, and send it back in the condition you would want to receive it in. Using it is fine. Marking it is not.

The same condition it left us in. Everything has to come back in the original box, packed the way it arrived:

• Barrel or plates clean, with no product buildup, scratches, dents or heat marks
• Cord wrapped, not kinked or frayed
• Inserts, manual and every card that came in the box, all included
• Original box intact, not cut apart or taped over

Every return is inspected when it reaches us, and we reserve the right to refuse a refund or an exchange on any tool that does not meet that standard. If we refuse one, we will tell you why, send you photographs of what we found, and ship the tool back to you at your cost.

We are not being difficult about this. A returned tool goes back on the shelf for someone else, and nobody should open a $149.99 iron and find somebody else's scratches on it.

Open your iron and plug it in as soon as it arrives. If it is damaged or it does not work, email us within 24 hours of delivery with a photo or a short video and we will send a replacement. No restocking fee, no postage for you to pay.

The window is short because this is the fastest and cheapest route for both of us, and because a fault that was there on arrival is easiest to establish on arrival.

If you miss the 24 hours you are not stuck. A manufacturing fault is still covered by the TYMEless Promise for a full year from purchase, on the terms set out there.

Because a returned tool cannot simply go back on the shelf. Every one that comes back is unboxed, inspected, cleaned, tested and repackaged by hand before it can be sold again. The $20 covers that work. It is a flat fee, the same on every tool we sell, and it applies whether you are taking a refund or exchanging for something else. On a refund it is deducted from the amount we send back. On an exchange it is collected before the new tool ships.

You do, on a change of mind return. Return shipping is the customer's responsibility, and the original shipping you paid on the order is not refunded. We do not send you a prepaid label. Please use a tracked service and keep the tracking number. Until a return reaches us, we cannot be responsible for it.

On a tool that arrived faulty and was reported inside 24 hours, we cover postage both ways.

Yes, on a United States iron order, and the terms are identical. Same 7 day window, same condition standard, same $20 restocking fee, same return shipping, and the same right to refuse a tool that comes back marked. An exchange is the easiest way to move between barrel sizes or finishes if the iron you chose is not the one you reach for.

No. All haircare sales are final. These are products that go onto your hair and your skin, and once a bottle has left our care we cannot verify how it has been stored or handled. We would rather say that plainly up front than send anyone a bottle that has been somewhere else first.

Email us at hello@tymestyle.com with your order number and whether you would like a refund or an exchange. We will send you return instructions and the address to ship to. Please wait to hear back from us before sending anything, because a return that arrives without approval is very hard to match to an order.