Refund policy
You have 7 days from the day your order is delivered to request a refund or an exchange on a TYME styling tool. Opened and used tools are accepted, as long as the tool and everything that came with it go back into the box looking new. A flat $20 restocking fee applies to every approved return, on refunds and on exchanges alike, and return shipping is paid by you.
Returns at a glance
| Return window | 7 days from delivery |
|---|---|
| Used tools accepted | Yes, if the tool and the packaging look new |
| Restocking fee | $20 flat, on refunds and on exchanges |
| Return shipping | Paid by the customer |
| Time to ship it back | 5 days from approval |
| Refund method | Original payment method |
| Refund timing | Issued once your return arrives and is inspected |
| Exchanges | Same 7 days, same $20 fee |
| Haircare | All sales final |
| Defective tools | 30 days from delivery, replaced, no fee |
Can I return a TYME iron?
Yes. Contact us within 7 days of delivery and tell us whether you would like a refund or an exchange. Once your return is approved, ship the iron back within 5 days. When it reaches us we inspect it, subtract the $20 restocking fee, and refund the rest to your original payment method, or send out the barrel size or finish you actually wanted.
Can I return an iron I have already used?
Yes, inside the same 7 days, as long as it comes back looking new. You cannot really tell whether a curling iron is right for your hair without curling your hair with it, so try it. If it is not the one, send it back in the condition you would want to receive it in.
What condition does my return need to be in?
Everything has to come back in the original box, packed the way it arrived. That means:
- Barrel or plates clean, with no product buildup, scratches, dents or heat marks
- Cord wrapped, not kinked or frayed
- Heat glove, inserts, manual and every card that came in the box, all included
- Original box intact, not cut apart or taped over
Every return is inspected when it reaches us. If the tool or the packaging does not meet that standard, we cannot accept it, and we will ship it back to you.
Why is there a $20 restocking fee?
Because a returned tool cannot simply go back on the shelf. Every one that comes back is unboxed, inspected, cleaned, tested and repackaged by hand before it can be sold again. The $20 covers that work. It is a flat fee, the same on every tool we sell, and it applies whether you are taking a refund or exchanging for something else. On a refund it is deducted from the amount we send back. On an exchange it is collected before the new tool ships.
Who pays to ship it back?
You do. Return shipping is the customer's responsibility, and the original shipping you paid on the order is not refunded. Please use a tracked service and keep the tracking number. Until a return reaches us, we cannot be responsible for it.
Can I exchange instead of a refund?
Yes, and the terms are identical. Same 7 day window, same condition standard, same $20 restocking fee, same return shipping. An exchange is the easiest way to move between barrel sizes or finishes if the iron you chose is not the one you reach for.
Can I return TYME haircare?
No. All haircare sales are final. These are products that go onto your hair and your skin, and once a bottle has left our care we cannot verify how it has been stored or handled. We would rather say that plainly up front than send anyone a bottle that has been somewhere else first.
What if my tool arrives damaged or stops working?
That is not a return and it does not cost you anything. You have 30 days from delivery to contact us about a damaged or defective tool and we will replace it. There is no restocking fee on a warranty claim. Your tool is also covered by its warranty beyond that 30 day window.
How do I start a return or exchange?
Message us using the chat on any page of tymestyle.com, or reply to your order confirmation email, with your order number and whether you would like a refund or an exchange. We will send you return instructions and the address to ship to. Please wait to hear back from us before sending anything, because a return that arrives without approval is very hard to match to an order.