Refund policy
Returns and exchanges are offered on TYME styling irons delivered inside the United States. You have 7 days from the day your order is delivered to request a refund or an exchange. Opened and used irons are accepted, as long as the iron comes back in the same condition it left us in, which is new, with everything that came with it back in the original box. A flat $20 restocking fee applies to every approved return, on refunds and on exchanges alike, and return shipping is paid by you.
Everything else is a final sale. Orders delivered outside the United States are final, with no refunds and no exchanges. Haircare is final. Accessories, bundles, gift cards and every other product on this website are final.
Returns at a glance
| Where returns are accepted | United States only. Orders delivered anywhere else are final sale |
|---|---|
| What can be returned | TYME styling irons only |
| Haircare and everything else | All sales final |
| Return window | 7 days from delivery |
| Used irons accepted | Yes, if the iron and the packaging come back as new |
| Condition standard | No scratches, dents, heat marks or product buildup. We may refuse a return that does not meet it |
| Restocking fee | $20 flat, on refunds and on exchanges |
| Return shipping | Paid by the customer |
| Time to ship it back | 5 days from approval |
| Refund method | Original payment method |
| Refund timing | Processed within 2 to 3 business days of reaching our warehouse. Your bank then usually takes another 3 to 5 business days |
| Exchanges | Same 7 days, same condition standard, same $20 fee |
| Arrives damaged or faulty | Tell us within 24 hours of delivery, replaced at no cost. After that, the TYMEless Promise covers it for 1 year |
Can I return a TYME iron?
Yes, if it was delivered in the United States. Email us within 7 days of delivery and tell us whether you would like a refund or an exchange. Once your return is approved, ship the iron back within 5 days. When it reaches us we inspect it, subtract the $20 restocking fee, and refund the rest to your original payment method, or send out the barrel size or finish you actually wanted.
Can I return an international order?
No. All sales outside the United States are final. We do not offer refunds or exchanges on orders delivered to any other country, and this applies to every product we sell. If your iron arrives damaged or faulty, that is handled separately and is still covered: email us within 24 hours of delivery with a photo.
Can I return an iron I have already used?
Yes, inside the same 7 days, as long as it comes back as new. Clean it, pack it back the way it arrived, and send it back in the condition you would want to receive it in. Using it is fine. Marking it is not.
What condition does my return need to be in?
The same condition it left us in. Everything has to come back in the original box, packed the way it arrived:
- Barrel or plates clean, with no product buildup, scratches, dents or heat marks
- Cord wrapped, not kinked or frayed
- Inserts, manual and every card that came in the box, all included
- Original box intact, not cut apart or taped over
Every return is inspected when it reaches us, and we reserve the right to refuse a refund or an exchange on any iron that does not meet that standard. If we refuse one, we will tell you why, send you photographs of what we found, and ship the iron back to you at your cost.
How long does my refund take?
We process refunds and exchanges within 2 to 3 business days of your return reaching our warehouse. Your bank then usually takes another 3 to 5 business days to show the money on your statement. An exchange ships as soon as we have processed the return.
Why is there a $20 restocking fee?
Because a returned iron cannot simply go back on the shelf. Every one that comes back is unboxed, inspected, cleaned, tested and repackaged by hand before it can be sold again. The $20 covers that work. It is a flat fee, and it applies whether you are taking a refund or an exchange. On a refund it is deducted from the amount we send back. On an exchange it is collected before the new iron ships.
Who pays to ship it back?
You do, on a change of mind return. The original shipping you paid on the order is not refunded, and we do not send a prepaid label. Please use a tracked service and keep the tracking number. Until a return reaches us, we cannot be responsible for it. On an iron that arrived faulty and was reported within 24 hours, we cover postage both ways.
Can I exchange instead of a refund?
Yes, on a United States iron order, and the terms are identical. Same 7 day window, same condition standard, same $20 restocking fee, same return shipping.
Can I return TYME haircare?
No. All haircare sales are final. These are products that go onto your hair and your skin, and once a bottle has left our care we cannot verify how it has been stored or handled.
What if my iron arrives damaged or does not work?
That is not a return and it does not cost you anything. Email us at hello@tymestyle.com within 24 hours of delivery with a photo or short video and we will replace it, with no restocking fee and no postage for you to pay. After that, a manufacturing fault is covered by the TYMEless Promise for a full year from purchase, on the terms set out there.
How do I start a return or exchange?
Email us at hello@tymestyle.com with your order number and whether you would like a refund or an exchange. We will send you return instructions and the address to ship to. Please wait to hear back from us before sending anything, because a return that arrives without approval is very hard to match to an order.