Track My Order
Every TYME order gets two emails: one confirming the order, and a second with tracking once it leaves us. The second one is the useful one.
Find your tracking
- Search your inbox for TYME, including the promotions and spam folders
- Open the shipping confirmation, not the order confirmation
- Click the tracking link inside it
No shipping email yet? Orders leave us within 2 business days, and delivery inside the United States typically takes 3 to 5 days after that. If it has been longer than that, email hello@tymestyle.com with your order number and we will chase it.
Tracking says delivered but nothing arrived
Give it 24 hours first. Carriers often scan a parcel as delivered slightly before it lands, and it is worth checking with anyone else at the address and looking anywhere a driver might leave a small box. If it still has not turned up after a day, email us with your order number and we will take it from there.
Wrong address on the order
Email hello@tymestyle.com straight away with your order number and the correct address. If the order has not shipped yet we can usually fix it. Once it is with the carrier we cannot change it, and it has to come back to us before we can send it out again.
Still stuck
Email hello@tymestyle.com, Monday to Friday, 9am to 5pm Eastern. Include your order number and the email you ordered with. A real person will reply, usually within one business day. More ways to reach us are on the contact page.